Shipping and policies
Logistics is equipped with state-of-the-art and innovative systems, thanks also to the partnership with the Onda consortium that holds more than 2,000 square meters of warehouse and more than 40,000 items ready for delivery. Below you can find all the information about our shipping and delivery policies.
Shipping costs
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EUROPA
Shipping costs will be calculated before placing the order. The costs indicated in the shopping cart refer to shipping costs in the Euro zone.
We can calculate costs for deliveries to all countries: please contact us in such a case, indicating the products and the quantities desired, to determine the shipping costs to your country.
Delivery time
Delivery times vary based on the type of courier and shipping chosen and, obviously, if the products are available in our stores, if not it will be our responsibility to inform the client about the waiting time to receive their desired articles.
Order status
The order status is visible in the client's history or by telephone request to our Green Line (freephone from a landline from Italy) 800 551060 or at 0721 405153, or by email request to dentalgreen@dentalgreen.it.
Packaging
The maximum care of packaging of the product and the minimum risk of receiving damaged orders is guaranteed.
Courier
Dentalgreen Ltd. carefully choose their couriers, preferring transport services that demonstrate excellent experience, speed and reliability for deliveries of various types. Any instructions for delivery, such as the name on the doorbell, suitable times, and delivery address and recipients that are different from the billing address must be indicated in the notes field (at the end of the order).
Please print out a copy of the order and check that the data is correct. If upon delivery no one is present, the courier will leave a note, and will make two attempts to deliver over the next few days; in any case, the customer can get in contact to arrange a suitable delivery time, or to organize collection at the reference branch.
Goods inspection
In order to make our service more efficient, we ask the customer to check the conditions of the packaging at the time of delivery.. The packaging must be intact, not damaged, wet or otherwise altered.
If the package is not entirely intact, and there is even a small scratch, the customer is required to accept with reserve, or write clearly next to the signature on the delivery note "RECEIVED WITH RESERVE pack damaged (description of fault detected)" in order to maintain validity of insurance coverage.
If the package is severely damaged and you think there may be damage to the internal content, you may want to reject the goods stating on the bill "REFUSED GOODS damaged package". If the courier refuses to affix the specific reservation, reject the goods and immediately report the incident to Dentalgreen Ltd.
It is also necessary to ascertain the exact match of the number of packages. Once the bill of the courier is signed, the customer will not oppose any dispute about any anomalies observed regarding the product status, after they have been delivered. Complaints must still be raised immediately to the carrier, otherwise the product is considered delivered correctly.
In case of any disputes, please inform Dentalgreen Ltd. by email at dentalgreen@dentalgreen.it or by fax on +39 0721 405249 within 3 working days (although it is advisable to do this immediately).
The invoice or note, contained in the pocket on the outside of the package, must be conserved as a valid document for the guarantee.
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Customer service:
Monday to Thursday from 9:00 to 13:00 and from 14:30 to 18:30
Friday from 9:00 to 13:00
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